At Zauq Collections, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a smooth return and refund process.

Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in its original condition

  • The return request must be made within 7 days of receiving the order

  • The item must be returned with original tags and packaging

Items Not Eligible for Return

  • Used, damaged, or altered items

  • Custom or made-to-order products

  • Sale or discounted items (unless faulty or damaged)

  • Returns requested after the 7-day window

How to Request a Return

To initiate a return, please contact our customer support team at info@zauqcollections.com
Include your order number, reason for return, and clear photos if the item is damaged or incorrect.

Once your return is approved, we will provide instructions for sending the item back to us.

Return Shipping Costs

  • Customers are responsible for the return shipping costs, unless the item received was damaged, defective, or incorrect

  • We recommend using a trackable shipping service to ensure safe return delivery

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

  • If approved, your refund will be processed within 5–10 business days to your original payment method

  • Shipping charges (if any) are non-refundable, unless the return is due to our error

Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with photos. We will replace or refund the item at no additional cost to you.

Exchanges

We do not currently offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

Need Assistance?

For any return or refund-related questions, feel free to reach out through our contact us page.